Defective ReturnIf a defect is suspected upon the arrival of our products, please conduct a thorough examination of all the components within 48 hours of receiving your package. If indeed a fault is detected that would affect the overall functionality of the product, then contact our customer service representative at your earliest convenience. After confirmation, we shall provide the most satisfactory solution for you and cover any extra expenses incurred therefrom,excluding shipping. We may reserve the right to ask for pictures or videos displaying the details of the damage or defect.
General ReturnYou may initiate a return of any items for a refund within 14 days counted from the completion of your delivery. An item is eligible for return if it does not fall under the following categories:
- Clearance Item
- Open Box Items
- Custom Made Items
- You have removed the watermark and used and washed
- Affects secondary sales
Please note that there is a 15% manufacturer restocking fee on all product returns.
Our customer service representatives are more than glad to help you with a missing order. However, to help us assist with your situation, we strongly encourage you to contact the couriers first, as the recipient’s personal information will be required to initiate any investigations with the couriers thus we thought it will be better if you contact the delivery company and acquire a claim number instead of doing that through us.
Use your tracking number to start a claim with the carrier (FedEx, UPS, etc.).
To contact FedEx, call 1-800-463-3339.
For UPS, submit a claim or call 1-866-742-5877.
1. AWAITING SHIPPMENT(CANCELLATION):
12-15%SERVICE CHARGED FEE OF PAYMENT
2. IN TRANSIT:NOT ACCEPTED
3. DELIVERED: Will be processed within 7– 12 business days after CS contact and the items arrived the warehouse and tested originally. (Note: Refunds will not include the shipping costs once it was shipped.)
If it has been longer than two weeks, please Contact Us.Refunds will be made through the same payment method used for the purchase.
The refund will be made via the same payment method used to make the purchase.
Please be noted that we will not be responsible for any fees associated with the return or recollection process. After the package has been received and checked, refunds will be reimbursed back to the same account it originally came from **