To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The basic premise of a refund will be that the product is defective and not as per the product description mentioned on the website's product page. We don't take any responsibility if the address entered is incorrect. We request you to fill in your details with utmost care.

Please note the following exceptions to our return and exchange policy:

To be eligible to initiate a return or exchange:

  • The items must have tags still on and be in original packaging.
  • The items must have no visible signs of wear or use.

Below are exceptions. 

  • Discounted items are final and cannot be returned or exchanged
  • Returned items for refund have no original tags on and not returned in its original packaging
  • Returned items must have visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Write an email to our support personnel(email: service@hisdern.com), certifying the conditions of the items, reason to return or exchange.
  2. Tell us the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided
  5. After we receive the item, we will provide a refund or help to exchange the item.

Please Note: We may need to have your contact info and shipping info during the communication, and all the info gathered will only be used for shipping info or refund purposes, we will never disclose to any third-party personnels, thank you for your understanding in this. 

Additional Information:

1. How long it takes to receive your refund or replacement product?

After we receive the products that are returned, we will help to exchange the item within 1 - 2 business days, the replacement product may take 7 - 15 days to reach your place.

For the refund, we will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, your order be automatically refunded in 72 hours to your original payment method.

Please remember it can take some time(less than 48hours) for your bank or credit card company to process and post the refund too, and if you still have not received your refund after 72 hours, please contact us at service@hisdern.com.

2. Any shipping fees the customer will need to pay?

  • If the items are recieved safe, working and functioning, but our users still wants to return the items, it would be our users to cover the returning shipping fees, thank you for your understanding in this.

3. Any return restocking fees the customer will need to pay?

Our customers doesn't need to pay any restocking fees.

4. How you handle lost or damaged returns?

The lost or damaged returns will be checked by our warehouse and product team members together, and check if the damages are fixable, and eventually we will talk with our customers to provide partial refund depending on the demages.

5. Where do I send the returned items to?

Kindly send the items back to our warehouse in China:

Room 201, Building A, Sanshe Industrial Park, No. 52, 2nd Road, Wanggang Industrial Zone, Jiahe Street, Baiyun District, Guangzhou
Hisdern Team
6. Contact information for your business if the customer has more questions?
Conntact Email: service@hisdern.com